Do these rates include GST?

Yes, these rates include GST.

What are the payment terms?

Full payment or a 50% deposit is required to secure the studio booking. Sessions of 8 hours or less require full payment upfront. Sessions over 8 hours require a 50% deposit, with the remaining balance due by the last day of the session. All hours are inclusive of set up and pack down.

What is the cancellation policy?

Once a booking is confirmed, a 50% cancellation/postponement fee applies up to 5 business days prior to the booking, or 100% if cancelled/postponed within 72 hours of the booking. All cancellation requests have to be made by email to [email protected]

Are there any additional charges?

We retain the right to charge the client cleaning or damage fees in the event that there is any damage to the studio, equipment, infrastructure, or facility, which includes but is not limited to spills, water damage, mistreatment of equipment and accidental damage. This charge also pertains to smoking of any kind, as this is prohibited throughout the entirety of the facility.

Can I access the studio earlier/later than my agreed time frames?

Please ensure that bookings are made for the duration of access and use, including any set up and pack down times. A staff member will be there a minimum of 10 minutes prior to your booking time to show you through the space and help you with access.